Sowmya Balasubramanian

• Coordinate other ITEC teams (DEV/QUA/BAs) for scheduling the testing & production releases, should actively perform on various testing such as Deployment and Rollback testing • Lead the release management process by preparing the package, schedule the release, deployment of package and post production checks • Quickly arrange repair for hardware in occasion of hardware failure. • Create back up and recover policy by using IBM Tivoli Storage Manager. • Update Software as soon as new version of OS and application comes out.

• Monitor the communication channels (mail box & phone), perform Incident Management (level 1 & level 2) by adhering the SLAs defined • Handle production support cases as per priority • Installation of hardware and software solutions. • Provide FOFC (Fix on First Contact) to clients • Trouble shooting technical issues. • Managing multiple cases at one time. • Resolving network issues.